TrueWay Services Privacy Policy

Business Contact Information

Trueway Services
Service Area: Watkinsville, Athens, Oconee County, and surrounding Northeast Georgia areas
Email: support@trueway.services
Website Contact: Please use the contact form on our website.

For privacy-related questions or requests, please contact us using the email address or website contact form above.

Information We Collect

We may collect the following types of information from customers and prospective customers:

Contact Information

Name, phone number, email address, mailing address, service address, and other contact details you provide.

Service-Related Information

Information about requested services, appointment details, service history, project notes, estimates, invoices, and customer support communications.

Communication Preferences

Records of your consent to receive text messages, email communications, phone calls, and records of any opt-out requests.

Payment and Billing Information

Invoice details, billing status, and payment-related information. Payment card or financial account details may be processed by third-party payment processors and are not stored directly by Trueway Services unless specifically required for business purposes.

Other Information You Provide

Any additional information you voluntarily provide through forms, phone calls, emails, text messages, or other communications.

How We Use Your Information

We use your information to:

• Schedule and provide services you request.
• Send appointment reminders, booking confirmations, service updates, invoices, billing notices, and customer support responses.
• Maintain business records and manage customer accounts.
• Improve our services, operations, and customer experience.
• Send occasional promotional messages, only where permitted and where you have not opted out.
• Comply with legal, tax, accounting, or regulatory obligations.

Text Messaging Practices

By providing your mobile phone number and consenting to receive text messages, you agree to receive SMS/text messages from Trueway Services related to appointments, scheduling, service updates, invoices, billing notices, customer support, and occasional promotional offers.

Message frequency varies based on your interaction with our services. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us through our website contact form or email.

How We Store and Protect Information

We use reasonable administrative, technical, and physical safeguards to help protect personal information. These may include secure systems, restricted access to customer information, password-protected accounts, and the use of reputable service providers.

No system can be guaranteed to be completely secure, but we take reasonable steps to protect the information we collect.

Sharing Your Information

We do not sell your personal information. We may share customer information only when necessary to operate our business, provide requested services, process payments, communicate with customers, or comply with legal obligations. This may include sharing information with:

• Service providers, subcontractors, or vendors who help deliver requested services.
• Software platforms used for scheduling, invoicing, customer communication, payments, or business operations.
• Payment processors used to process invoices and payments.
• Legal, accounting, or compliance professionals when needed.
• Government authorities or other parties when required by law, subpoena, court order, or legal process.

SMS Consent and Mobile Information

Trueway Services does not sell, rent, or share SMS opt-in information, mobile phone numbers, or text messaging consent information with third parties or affiliates for their marketing or promotional purposes.

Information related to SMS communications may be shared with service providers only as necessary to deliver text messages, manage customer communications, provide requested services, or comply with legal requirements.

Your Rights and Choices

You may request to access, update, correct, or delete your personal information, subject to any legal, accounting, contractual, or business recordkeeping obligations.

To make a request, contact us using the email address or website contact form listed above.

Opting Out of Text Messages

You may opt out of receiving text messages from Trueway Services at any time by replying STOP to any text message.

After your opt-out request is processed, you will no longer receive SMS/text messages from us at that mobile number, except where permitted by law. If you need assistance, reply HELP or contact us directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will update the effective date shown above. Continued use of our services after changes are posted means you acknowledge the updated policy.

Acceptance

By using our services, providing your contact information, submitting a website form, booking service, or consenting to receive text messages, you acknowledge that you have read and understood this Privacy Policy.